cj99 Privacy Policy

01 Introduction

cj99 ("we", "our", "cj99 platform") operates a safe and reliable online entertainment service for players in Bangladesh. This privacy policy describes what personal information we collect from you when you use our website (cj99.cam) and related services, how that information is used, and how we keep it secure.

By using our services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

This privacy policy should be read together with our Terms and Conditions and Responsible Gaming policy.

02 What Information We Collect

cj99 collects personal information in various ways. Details are described below:

2.1 Registration and Account Information

When opening an account, we collect the following information:

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• Mobile number
• National ID number (for identity verification)

2.2 Financial and Transaction Information

Information we collect for deposits and withdrawals:

• bKash / Nagad / Rocket account number
• Bank account details (where applicable)
• Transaction history and amounts
• Deposit and withdrawal dates and times

2.3 Gaming Activity Information

Information relating to your activity on the platform:

• Betting history and amounts
• Preferred game categories and play duration
• Win and loss records
• Bonus usage history

2.4 Technical Information

Information collected automatically when you visit the website:

• IP address
• Device type, operating system, and browser information
• Cookie and session data
• Pages visited and activity logs
• Referral source (where you came from to reach the site)

03 How We Use Information

The information collected is used for the following purposes:

3.1 Service Delivery and Operations

• Completing the account creation and verification process
• Processing deposit and withdrawal transactions
• Correctly awarding bonuses and promotions
• Managing the VIP program
• Providing customer support

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized account access
• Complying with anti-money laundering (AML) policy
• Detecting fraudulent transactions
• Preventing the use of multiple accounts or bots

3.3 Communication and Notifications

• Sending notifications related to account activity
• Informing you about new promotions and offers (subject to your consent)
• Communicating important policy changes
• Responding to customer support requests

3.4 Responsible Gaming

cj99 is committed to responsible gaming. We use gaming activity information to identify risky behavior and provide support where needed.

04 Sharing Information with Third Parties

cj99 does not sell or rent your personal information. However, information may be shared in certain circumstances:

4.1 Service Providers

Minimum necessary information may be shared with selected third parties for payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and customer support services. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

Relevant information may be provided in response to court orders, lawful requests from government authorities, or other legal obligations.

4.3 Business Transfers

If cj99 undergoes a merger, acquisition, or asset sale, personal information may form part of the transferred assets. We will notify users in advance in such circumstances.

05 Cookies and Tracking Technologies

The cj99 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the website, such as maintaining login sessions, security verification, and saving preferences. These cookies cannot be disabled.

5.2 Analytics Cookies

We use analytics cookies to improve website performance and user experience. This information is processed in aggregate form and is not linked to individuals.

5.3 Cookie Controls

You can disable most cookies through your browser settings. Please note, however, that disabling certain cookies may limit some website functionality.

06 Data Security Measures

cj99 has put in place industry-standard technical and organizational measures to keep your personal information secure:

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• Password Hashing: Your password is never stored directly — only a strong cryptographic hash is kept.
• Two-Factor Authentication: An additional layer of security for account access.
• Access Controls: Only authorized staff can view personal information for specific, necessary purposes.
• Regular Security Reviews: Periodic audits to identify and address system vulnerabilities.
• Data Backup: Regular backup procedures to prevent data loss.

Please note, however, that no transmission of information over the internet or electronic storage is completely secure. We strive for the highest level of protection, but we cannot guarantee absolute security.

07 Data Retention Period

We retain personal information only for as long as necessary:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a defined period to meet legal, regulatory, and financial reporting requirements.
• Transaction Records: Records of financial transactions may be retained for an extended period in accordance with applicable legal requirements.
• Marketing Data: Information used for marketing communications will be deleted if you withdraw your consent.

08 Your Rights and Controls

As a user of the cj99 platform, you have the following rights over your own information:

8.1 Right to Access Information

You may request a copy of your personal information held by us at any time. To do so, email [email protected].

8.2 Right to Correct Information

If your information is incorrect or incomplete, you may request a correction through our support team.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may not be fully deletable due to legal or regulatory obligations.

8.4 Right to Opt Out of Marketing Communications

You may unsubscribe from promotional emails and notifications at any time. Each marketing email will include an unsubscribe link, or you can contact our support team directly.

8.5 Right to Complain

If you have any concerns about the privacy of your information, contact us at [email protected]. We will aim to respond within 30 business days.

09 Privacy of Minors

cj99 is for users aged 21 and above only. We do not knowingly collect personal information from any minor (under 21). Age verification is mandatory at registration.

If we become aware that information from a minor has been collected in error, we will immediately close that account and delete the relevant information.

10 Changes to This Policy

cj99 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• Displaying a notice in a prominent location on the website
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of this page

Continued use of our services after a change is made will be considered acceptance of the updated privacy policy.