Responsible Gaming at cj99 — Your protection is our priority
cj99 believes entertainment should always be enjoyable. Use our tools, guidelines and support to keep yourself and your family safe.
Why is Responsible Gaming important?
Online betting and casino gaming is a form of entertainment — but ensuring it stays safe and enjoyable for everyone is a responsibility we share with you. cj99 has always believed that responsible gaming is not just a policy, it is a commitment.
Alongside bringing entertainment to millions of players in Bangladesh, cj99 wants to ensure that no player takes a step toward problem gambling. That is why we have developed various protection tools that help you set your own limits, take breaks, and step away completely when needed.
Remember — a win is never guaranteed. Only bet with money you can afford to lose. Think of your family, your friends and your own mental wellbeing first.
Please note: All responsible gaming tools and support at cj99 are completely free. For any issue, contact us in Bengali via 24/7 live chat.
For those aged 21 and above only
Age Verification — a mandatory step
Every player's age is verified at the time of registration on cj99. This platform is strictly prohibited for minors (under 21).
If you know of any minor attempting to use this platform, please inform our support team. We will take immediate action.
Use a password on your device and keep your account details secure so younger family members cannot access your account.
Our Protection Tools
cj99 gives you full control. Use the tools below to keep your gaming experience safe and balanced.
Deposit Limit
Set a maximum limit on daily, weekly or monthly deposits. Once a limit is set it takes effect immediately, and if increased it takes effect after 7 days.
Session Time Limit
Decide in advance how long you will play in one session. When the set time is up, cj99 will automatically alert you and end the session if needed.
Cooling-Off Period
Need a temporary break? Take a time-out from 24 hours up to 6 weeks. During this time your account will be completely inactive and no betting will be possible.
Self-Exclusion
If you are experiencing long-term issues, choose a permanent or long-term self-exclusion. Once activated, it remains in effect for a minimum of 6 months.
Betting History Review
View your complete betting history from your account at any time. Analyse your spending, wins and loss patterns, and make informed decisions.
Expert Support
For any gambling-related concern, cj99's trained support team is available 24/7 in Bengali. Feel free to reach out via live chat or email.
Warning signs of problem gambling
If you or someone close to you shows the following signs, it is time to seek help.
- Repeatedly placing larger bets to try to recover money lost in betting.
- Lying to or hiding gambling activity from family or friends.
- Spending money meant for everyday expenses (rent, food, utility bills) on betting.
- Becoming addicted to betting while neglecting work, studies or social life.
- Feeling restless, irritable or anxious when unable to gamble.
- Continuing to bet by taking loans or selling assets.
- Repeatedly returning to gambling despite trying to stop, and losing control.
The golden rules of safe betting
Following these simple rules will keep betting enjoyable at all times.
🎯 Set a budget: Decide in advance how much you will spend each week or month and do not go beyond that limit.
⏰ Set a time limit: Decide how long you will play each day. Use a timer and take a break when the time is up.
🧘 No emotional betting: Never place a bet when you are angry, frustrated, lonely or under the influence.
💡 Accept losses: Losing is normal. Do not fall into the trap of placing bigger bets to recover losses.
👨👩👧 Tell a loved one: Let a trusted family member or friend know about your betting habits — accountability is the best tool for protection.
How to use the protection tools
Secure your account and ensure responsible gaming in just a few steps.
Log In
Log in to your account on cj99 and go to Profile Settings.
Responsible Gaming section
Click on the "Responsible Gaming" option from the settings menu.
Choose a tool
Set whichever you need — deposit limit, session limit, time-out or self-exclusion.
Contact support
If you have any issue, speak with us in Bengali via 24/7 live chat.
Need help? We are always here
There is no shame in talking about a gambling problem. cj99's expert team is always ready to point you in the right direction.
cj99 Support Channels
Your privacy is fully protected with us. All discussions related to responsible gaming are handled with strict confidentiality.
Play with joy, play within limits
Enjoy safe and responsible betting at cj99. Browse our games, read the FAQ or talk to support.